Historically, BC Assessment has conducted customer telephone surveys to measure our customers' perceptions of our products and customer service. Customer Satisfaction Surveys were conducted on an annual (Residential and Non-Residential customers) or bi-annual (Local Government, First Nations and Provincial Government clients) basis.
These surveys (linked below) were last conducted in 2011/2012 and subsequently placed on hold as we undertook a review of our overall customer strategy including our survey methodology.
We have recently engaged Insights West, an innovative market research firm, to update our surveying processes and methodologies. We are working to develop new Customer Surveys and will be establishing performance targets and reporting our progress in meeting those targets. Look for more information in the coming months.
If you are contacted, the information you provide will be kept confidential and only used to help BC Assessment improve its customer service.